Non-Emergency Medical Transportation
For Medicaid transportation, booking starts with MedAnswering Services (MAS). Once Aero Transportation is assigned as the provider, our dispatch team helps with confirmed-trip timing, rider notes, mobility details, and ride-day coordination across Western New York.
Before you call MAS
After Aero is assigned, dispatch can help confirm trip notes, timing updates, and special instructions before ride day.
Know who to call
This is the main clarity problem riders and families usually run into. The page now separates broker tasks from dispatch tasks so people know exactly where to go next.
Call MAS first
Call Aero after assignment
What to expect
Share the appointment details and request Aero Transportation when provider selection is available.
Once the trip is routed to Aero, the office can work from the confirmed ride information.
Pickup timing, rider notes, mobility support, and entry instructions are reviewed before the trip.
The driver arrives prepared and dispatch remains available if timing or communication needs to be clarified.
Who this helps
Patients who need dependable transportation for appointments, treatment, and follow-up care.
Caregivers who want a better handle on trip timing, contact notes, and mobility needs.
Case managers, facilities, and clinics coordinating transportation for time-sensitive appointments.
Trip prep
Have this ready
Once Aero is assigned
Common ride types
Routine appointments where punctual pickup and clean handoff matter.
Recurring transportation that benefits from consistent notes and timing.
Post-treatment visits where family or care-team communication needs to stay clear.
Medicaid trips that need the provider and rider information coordinated correctly.
FAQ
Schedule through MAS as early as possible, especially for recurring appointments or rides that involve mobility support.
Yes. You can request Aero when arranging the ride through MAS, though final assignment still depends on broker routing and availability.
If the change affects authorization or the original booking, update MAS first. Once Aero is assigned, dispatch can help with the confirmed-trip details.
Yes. Caregivers, case managers, and facility staff can share timing notes, rider details, and access instructions with the dispatch team.
Need confirmed-trip help?
New Medicaid ride requests should still start with MAS. Use the Aero office for confirmed-trip timing, rider notes, and ride-day support before departure.
