Reliable
Punctual pickups and clear dispatch updates from one point of contact.
Non-Emergency Medical Transportation
How to Set Up a Ride
Serving Western New York with reliable, professional, and accessible medical transport. From doctor visits to treatment appointments, Aero helps you get where you need to be safely, on time, and with direct dispatcher support.
Plan a ride in 3 steps
Most Medicaid rides are scheduled through MedAnswering Services. Once confirmed, we coordinate timing, pickup details, and rider needs with your broker.
- Call MedAnswering: 866-753-4430
- Share pickup and drop-off details plus appointment time
- Ask for Aero Transportation
We can confirm dispatch windows, mobility details, and updates once booking is coordinated.
Care-focused
Mobility needs handled with trained drivers, courtesy, and safety-first procedures.
Coverage
Serving Niagara County and nearby Western New York communities.
How the ride process works
Quick summary of what to expect once your ride is scheduled.
Call booking line
Call 866-753-4430 and provide appointment details.
Ask for Aero
Tell your dispatcher to request Aero Transportation as your active provider for that appointment.
Confirm with us
We confirm pickup timing and special needs, then provide updated arrival windows.
Reliable transport
Your driver arrives on time, assists with boarding, and completes the trip safely.
Trip types we support
Common ride requests for patients, families, and care coordinators.
Medical visits
Routine physician, specialist, and lab appointments with clean handoff and timing coordination.
Dialysis & therapy
Recurring trips where schedule consistency, mobility support, and driver consistency matter.
Follow-up care
Post-treatment and care-management visits with proactive communication to families and case managers.
Broker-led rides
Medicaid-authorized rides routed correctly when Aero is selected as the assigned provider.
Coverage and planning help
Before booking, confirm these basics to reduce trip delays.
Before travel
Prepare these details to avoid reschedules:
- Rider name, phone, and pickup details
- Destination address with unit/entry notes
- Mobility aid needs (wheelchair, cane, transfer support)
What we do
Once confirmed, we coordinate:
- Dispatch coordination with timely ETAs
- Clear notes for case managers and families
- Safety-first driver support from pickup through drop-off
FAQ
Fast answers for common scheduling questions.
How far in advance should rides be scheduled?
Most rides should be scheduled as soon as possible, especially recurring transport. Same-day changes may still be handled if broker confirmation is available.
Do you offer one-way and round-trip rides?
Yes. We support both ride types based on appointment authorization and trip details.
Can a family member help coordinate?
Yes. A family member, case manager, or caregiver can share trip notes and timing details with our dispatch team.
Need updates or questions before ride day?
Our team can confirm special needs, rider notes, and scheduling details before departure.